General terms and conditions

At Forivita, we apply clear and transparent general terms and conditions to all our services and products. These terms contain information about our working methods, responsibilities, and your rights as a consumer. Our conditions comply with applicable laws and regulations.

Article 1 – Definitions

In these general terms and conditions, the following definitions apply:

• Entrepreneur: Forivita

• Consumer: the natural person who is not acting in the exercise of a profession or business

• Product: all products offered via the webshop

• Agreement: the purchase agreement concluded via the webshop

• Webshop: the entrepreneur's online store

Article 2 – Applicability

1. These general terms and conditions apply to every offer and to every distance contract between the entrepreneur and the consumer.

2. By placing an order, the consumer declares to agree to these terms and conditions.

Article 3 – The offer

1. The products are described as completely and accurately as possible.

2. Images are for illustration purposes and may differ slightly from the actual product.

3. Obvious errors or mistakes in the offer do not bind the entrepreneur.

Article 4 – The agreement

1. The agreement is concluded when the consumer completes the order and payment has been made.

2. The consumer receives a confirmation by e-mail after ordering.

Article 5 – Prices

1. All prices are stated in euros and include VAT.

2. Any shipping costs will be clearly stated before completing the order.

3. The entrepreneur reserves the right to change prices.

Article 6 – Payment

1. Payment is made via the offered payment methods.

2. The entrepreneur is entitled to refuse an order if payment has not been received.

Article 7 – Delivery

1. Orders will be delivered as soon as possible, within 30 days at the latest.

2. Delivery takes place in the Netherlands and Belgium.

3. If delivery is delayed, the consumer will be informed in good time.

4. The risk of damage or loss lies with the entrepreneur until the moment of delivery.

Article 8 – Right of withdrawal

1. The consumer has the right to withdraw from the agreement within 14 days of receipt, unless the product is excluded under Article 9.

2. The withdrawal period commences on the day after receipt of the product.

Article 9 – Exclusion of the right of withdrawal (hygienic product)

1. The right of withdrawal is excluded for hygienic products whose seal or packaging has been opened.

2. Personalized or custom-made products

3. If the packaging has been opened or the product has been used, the product cannot be returned.

Article 10 – Returns and refunds

1. Returns must be registered within 14 days of withdrawal.

2. The product must be returned unused, undamaged, and in its original, unopened packaging.

3. After correct receipt, the purchase amount will be refunded within 14 days.

4. Return costs are for the account of the consumer, unless otherwise stated.

Article 11 – Use and liability

1. The products must be used according to the instructions provided.
   

2. The entrepreneur is not liable for damage caused by incorrect or improper use.

3. Liability is in all cases limited to the amount of the order.

Article 12 – Warranty and conformity

1. The entrepreneur guarantees that the product complies with the agreement and reasonable expectations.

2. Complaints about defects must be reported within a reasonable period after discovery.

Article 13 – Complaints procedure

1. Complaints can be submitted via info@forivita.nl.

2. The entrepreneur will respond substantively within 14 days.

Article 14 – Force majeure

In case of force majeure, the entrepreneur is entitled to suspend obligations or dissolve the agreement.

Article 15 – Intellectual property

All intellectual property rights relating to the webshop, texts, images, and products rest with the entrepreneur.

Article 16 – Applicable law

Dutch law applies to all agreements.

Article 17 – Disputes

Disputes will be submitted to the competent court in the Netherlands, unless mandatory law provides otherwise for Belgian consumers.

Disclaimer – Use of products

Our products are intended for normal use as described in the product information and should be used according to the instructions provided.
The entrepreneur is not liable for damage or adverse effects resulting from incorrect, improper, or inappropriate use of the products. In case of doubt about use or in special circumstances (e.g., sensitive skin, medical situations), professional advice is recommended.